Rally Arrow Support
Need help with Rally Arrow on iPhone or iPad? This page has contact information, quick troubleshooting tips, and links to our privacy policy.
Contact us
The fastest way to reach us is by email. We read every message and typically reply within 2 to 5 business days.
When contacting support, please include your device model, iOS version, and a short description of the issue so we can help you faster.
How we can help
Use this page for questions about navigation behavior, saved destinations, grouped riding areas, offline map downloads, permissions, and general release support for Rally Arrow.
Support topics
If the red direction arrow is not updating correctly, confirm that device location services are enabled and Rally Arrow has permission to access precise location.
If downloaded riding areas are missing, reopen the Maps tab and confirm that the download completed and enough device storage remains available.
If favorite destinations or saved points appear mislabeled, review the item name and riding-area group assignment from within the app.
If location access was denied earlier, use the in-app guidance to reopen system settings and allow access before starting navigation.
Publisher information
- Publisher: Kaizen Ops LLC
- Support email: support@rallyarrow.com
- Response window: typically within 2 to 5 business days
- Platform: iPhone and iPad, available on the App Store
Privacy details are available on the privacy policy page.